Lillian Vernon

This is one heck of a long saga, so I'm going to begin with the beginning and update as more events transpire.

Okay, so I have this Lillian Vernon Kids catalog. It's a very nice catalog, and has many cool and reasonably priced items for kids (and kid-like adults). I admit, several things that I told people my son "wanted" were actually things that I'd like to play with too. There were lots of online coupons floating around...10% off entire order, and free shipping, mainly. The down side is that you couldn't use both on the same order. I finally found one for 15% off, and was about to use it when I got an email from the company offering 10% off AND free shipping with a minimum purchase of $100. Wow, this was my lucky day!

Customer Tip #1: Sign up for the Lillian Vernon email list. They may send you better coupons than those that are available online.

So, I went to the website and placed my order. It ended up totalling $148 for merchandise, plus $6.50 or so in tax. After subtracting the 10%, I ended up with an order total of $140. Fine. Very nice. Lots of Christmas gifts knocked out in one big order submitted on November 26. Their "track your order" feature showed my order as being in process, and that I could expect delivery around Dec. 11. Up to this point, everything was wonderful. I'm happy, I'm smiling, I'm skipping through a field of daisies, gloating because I finished so much Christmas shopping before December even started. (Unofficial Customer Tip: Never gloat. You will pay.)

After this bit of happiness, though, everything went downhill fast. I'll be back soon to relate more of my tale of horror and woe. For now, suffice it to say that if you haven't ordered from Lillian Vernon, it is TOO LATE for this year. Please don't waste your time. You will most likely be disappointed.